Message from Our Chairman – Mr Glyn Hopkin

COVID-19 (Coronavirus) Business Update

Following the statement from the Prime Minister at 8.30pm on Monday 23rd March, like much of the rest of the country, we can confirm we temporarily closed our dealerships at 6pm Tuesday 24th March.

This Board of Directors made this decision to ensure the continued safety of our staff, customers and local communities.

This closure will be in effect until further notice and we will continue to provide updates as and when things develop following further government announcements.

We fully understand this is an extremely concerning time for everyone as we continue through this uncharted territory and thank you all in advance for your patience and understanding during this period.

NEW RULES ON MOT TESTING

To further help prevent the spread of coronavirus, The Department for Transport have announced that any cars and vans due for an MOT from 30th March 2020 will have their MOT extended by 6 months.

You do not need to do anything to extend your vehicle’s MOT expiry date if it’s on or after 30 March 2020.

However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

Your vehicle will be automatically given a 6-month MOT exemption.

This will extend your current MOT expiry date by 6 months.

Example: Your vehicle’s MOT was due to expire on 3 April 2020.

This will automatically be extended to 3 October 2020.

You will need to get your MOT by this date.

This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping.

If your vehicle tax is due, you can tax your vehicle as soon as your MOT due date has been updated.

You can still contact us…

Should you have any queries or questions about any existing orders or scheduled work, as well as any general enquiries, you can still contact us through the usual channels on our website or by emailing enquiries@glynhopkin.com

We will have a number of staff working remotely to try and deal with any queries, concerns or general enquiries customers may have and they will endeavour to reply to you as quickly as possible.

As the situation develops, the safety of our staff and customers will remain of the highest importance and we will continue to inform you with the latest updates through our website, email and social media channels.

We have over 100,000 loyal and valued customers and we really do appreciate their support and understanding during these challenging times, and most importantly, I wish all of our customers, staff, suppliers and their families well.

Please stay safe and stay home!!!

Yours faithfully,

Glyn Hopkin

Chairman

Customer FAQ – Your Questions Answered

Q: Our vehicle is booked into one of your workshops, however you are now closed. What do we do?
A: Currently, all bookings within the period of 25th March – 14th April have now been cancelled. We will be in contact with you once we reopen to rearrange your appointment.

Q: My booking has been cancelled; will I be rebooked as priority?
A: As soon as we reopen business as normal, you will be contacted to rearrange your appointment to our earliest availability.

Q: Our MOT is due during the above period. What should we do?
A: DVSA have released a statement as of 25th March 2020 confirming that all vehicles that require a MOT on or after 30th March will receive a 6 month extension. Those vehicles who require a MOT before this period will still need to carry this out. Please find more information here: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-before-30-march-2020

Q: Our car is due a service, but we are unable to bring it to the workshop within the required time. Will our warranty be invalidated?
A: All our manufacturers have informed us that the warranty period of vehicles is being reviewed under current conditions. Therefore, there has been a flexibility of rules so you will not be penalised for not servicing your vehicle within the schedules.

Q: Our breakdown cover is renewed by Glyn Hopkin when I service my vehicle. What happens now?
A: RAC have confirmed that all vehicles who are covered by their service will remain active until we reopen. If you are covered by another breakdown company, please contact the manufacturer customer service centre directly to enquire.

Q: I have an issue with my vehicle but cannot bring it into the workshop, however my warranty is due to expire. What should I do?
A: In the first instance, please call your breakdown cover. Alternatively, please contact the manufacturer customer service centre to raise your concern with them. Manufacturers have informed us that the warranty period of vehicles is under review, therefore due to the flexibility your repair will still be covered under the contracted warranty terms.

Q: Are all your functions closed?
A: No, our website is still live for enquiries. We will have a number of staff working remotely to try and deal with any queries, concerns or general enquiries you may have and they will endeavour to reply to you as quickly as possible.

Q: Can I delay my finance payments / have a payment holiday?
A: The finance contract is between You and the relevant Finance provider. Glyn Hopkin have no access to these details due to customer confidentiality agreements. Please contact your finance provider to discuss this and to get more information.