Motability Scheme prices will be available from Thursday 4 June. We are gradually contacting customers who are able to place an application with more information. The Scheme is still closed for new customer applications. See our FAQs for further updates.
Although dealers will begin to gradually reopen in England from 1 June, with social distancing measure in place, weeks of disruption mean we are working through a large backlog of both Motability orders, and sales of returned cars. For this reason, we ask for your understanding as we will need to take a phased approach to reopening the Scheme. Please be reassured that the Scheme will support you where possible to help you remain mobile during this time.
As the COVID-19 situation changes we understand that customers have a number of questions. The Motability Customer Services team is currently dealing with a high volume of calls, so we would ask for your support if you are unable to get through to them as quickly as usual.
We will continue to update this page regularly to ensure we cover the most frequently asked customer questions.
Vehicle handovers and new applications
I placed an application before lockdown, when will the handover of my car go ahead?
Handovers of cars that had already been ordered, have started to arrive at dealerships and are ready for dealers to pass on to customers this will start this week, subject to this being done in a COVID-19 safe environment. When your car is ready to be handed over, your dealer will be in touch with you to make an appointment. We expect that delivery of these pre-ordered cars will continue throughout June and into July.
For more information from Motability Operations Ltd please visit:
Glyn Hopkin is an active partner of the Motability Finance Scheme and our network of over 50 dealerships across the South East is staffed by dedicated scheme experts.
We are committed to helping members choose their next vehicle and a suitable lease plan, but our efforts don't stop there.
We can also organise any modifications that may be needed and provide servicing for the model as it is required.
With brand new cars from some of the industry's biggest manufacturers available from our dealerships, we are the ideal destination for current & prospective members who want choice.
And as is the case with our other products and services on offer, excellent customer service is part of our package.