See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
Following the most recent UK Government advice, from the 2nd December we are now fully open across the whole dealership. Still with the same social distancing measures in place and the health and safety of our customers and colleagues as our number one priority. Where possible, we have maintained the 2-Metre social distance markers across all of our dealerships. We feel this has worked exceptionally well so far, allowing us to operate safely whilst also causing minimal inconvenience for both our staff and customers.
To make sure we’re doing everything possible to reduce the risk of infection for our customers and colleagues, we will ensure that we are following the latest Government Advice with regards to social distancing measures in our showrooms.
It’s important to assure you of the thorough Health & Safety procedures we have in place to help keep our customers and staff safe and healthy, while providing all of our usual facilities & services for you. The safety of our customers and employees is our top priority, and we’ve implemented further protocols throughout our dealerships. We’re diligently cleaning and disinfecting high-traffic areas throughout the day after serving customers and restricting employees from working under certain circumstances. We have rearranged our waiting areas to accommodate the Social Distancing guidelines
You can talk to any one of our sales team for more information - email us, or give us a call.
Please see our our Terms & Conditions page, however we would like to try and help you before you cancel your order, so please contact one of our sales team to discuss this further.
If you would like to amend your order you can speak to anyone of our sales team and they will happily process any amendments to your order.
We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.
Please speak to our sales team as soon as possible to review options.
We can help you with this. One of our sales team will be able to obtain your settlement figure.
We would be happy to talk to you regarding any questions you have about financing your car purchase. One of our sales team can be contacted by email or simply give us a call.
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.
Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.