See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
Following the Government’s latest announcement, we would like to provide you, our valued customers with an update on how this affects our business operations.
Sales will remain open online operating on a Click and Collect basis only with physical Sales showrooms temporarily closed.
For Aftersales, our Service, Parts and Repair facilities will remain FULLY OPEN across our ENTIRE group on an appointment only basis, where social distancing measures, protective screens and cashless payments remain in force.
To further assist you, our ‘Buy Online’ facilities allow customers to reserve vehicles as well as complete full vehicle purchases online and 2020 has seen thousands of our customers taking advantage of this ‘Click & Collect’ online service.
Our Online Sales teams and Contact Centre will be able to assist you with all aspects of purchasing a new, used or commercial vehicle online, helping you each step of the way and will remain available 7 days a week to deal with all customer enquiries for all departments.
You can talk to any one of our sales team for more information - email us, or give us a call.
Please see our our Terms & Conditions page, however we would like to try and help you before you cancel your order, so please contact one of our sales team to discuss this further.
If you would like to amend your order you can speak to anyone of our sales team and they will happily process any amendments to your order.
We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.
Please speak to our sales team as soon as possible to review options.
We can help you with this. One of our sales team will be able to obtain your settlement figure.
We would be happy to talk to you regarding any questions you have about financing your car purchase. One of our sales team can be contacted by email or simply give us a call.
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.
Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.