Glyn Hopkin officially open a new £420,000 multi-brand aftersales facility on Bilton Road industrial and retail park in Chelmsford, where the 27-bay workshop will handle all of the aftersales care for Nissan, Renault, Dacia, Fiat, Abarth, Jeep and Alfa Romeo vehicles.
The workshop will consist of 25 service bays and 2 MOT bays so Glyn Hopkin will be employing nine new members of staff as well as four apprentices and eighteen existing staff to support this spacious facility. This investment will mean reducing time between receiving a booking and the actual service taking place.
“Our focus on customer service means we retain an impressive proportion of car and van buyers for aftersales care – but with that success comes the need for increased capacity. When we identified the opportunity to expand the aftersales operation next door to our retail sites, we jumped at the chance.
This significant investment means that our Chelmsford dealership customers will now be able to have their car or van serviced even more quickly, but with the same standard of care and precision. In all other respects, the customer experience will remain unchanged.
We’re firm believers in the value of face-to-face contact with our customers, so owners visit the same place where they purchased the vehicle to carry out servicing. It’s a more intuitive experience than visiting a satellite facility, and gives our sales teams an opportunity to keep customers updated on new vehicles,” said Fraser Cohen, Managing Director of Glyn Hopkin.