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Glyn Hopkin, a renowned Automotive Dealer Group...
At Glyn Hopkin Colchester, providing exceptional customer service is paramount. Glyn Hopkin Group are proud to announce that our Glyn Hopkin Nissan Colchester team has been recognised as leaders in the automotive industry, with Nissan naming them Dealership Ambassadors for Q1 2024. This recognition shines a spotlight on the dedication, hard work, and passion our team brings to every customer interaction.
Under the leadership of Ross Banham, with support from Adam Gray, the Glyn Hopkin Colchester team has cultivated a workplace culture that feels more like a family than just a group of colleagues. This sense of one big happy family is seen in everything we do, from the warm, welcoming atmosphere of our dealership to the top-tier service we provide. Our team is committed to going above and beyond for our customers.
We are immensely proud of our Sales Executives who have been recognised for their outstanding performance.
Will O’Donoghue earned an incredible 99% in a recent ARIYA mystery shop. This near-perfect score shows Will’s unwavering commitment to ensuring every customer leaves our dealership satisfied and confident in their purchase.
Jack Bell is another standout on our team, known for his meticulous attention to detail and extensive knowledge of the Nissan range. Jack's ability to provide customers with clear and accurate information, especially about the benefits of electric vehicles, helps them make informed decisions, making him an invaluable asset to both our team and our customers.
The feedback we receive from our customers is the most rewarding part of our work, and this quarter's results are no exception. Our QVOC-S score concluded at an impressive 4.94 post-appeal, with a response rate of 54% - above the industry average.
- ‘‘Gaile Brook really impressed us with her knowledge of the car we purchased and made the entire experience really easy. We are over the moon – thanks so much!’’
- ‘‘Sales Executive Mehmet Mehmet talked me through the whole process regarding owning an electric car, which I appreciated very much.’’
As we celebrate these achievements, we remain committed to maintaining the high standards that have earned us this recognition. The Glyn Hopkin Colchester team will continue to strive for excellence in every interaction, ensuring that each customer feels valued and supported throughout their journey with us.
Thank you to all our customers for your trust and loyalty and thank you to Nissan for naming us Dealership Ambassadors for Q1.
