Call Centre Operative

​RESPONSIBLE TO: CALL CENTRE MANAGER

8-5, 8:30-5:30 & 9-6)The day-to-day role requires taking inbound telephone calls from customers who are looking to purchase a new vehicle, responding to any questions or queries, and directing customers through to the relevant department.

DUTIES AND RESPONSIBILITIES

• Dealing with sales calls, taking customer details precisely.
• Accurate data inputting of customer details.
• Increase customer retention while ensuring customer satisfaction.
• Initiating the solving of customers’ problems in a professional manner.
• Adhering to brand standards.
• Handling incoming calls, providing advice to customers and/or handling new and used car sales enquiries.
• Making follow-up calls to customers after their enquiry.
• To comply with individual responsibilities, in accordance with the role, for health and safety in the workplace.

PERFORMANCE GOALS

• Achieve the highest level of customer satisfaction.
• Maintain a neat personal appearance in accordance with company policy.
• Identifying customer needs
• Following communication scripts
• Attending training sessions to continuously improve knowledge and performance.
• Promote good customer relations.
• Meeting targets in terms of quality of conversations.
• Carry out reasonable and necessary tasks as required by the Call Centre Manager.

Handy location near Romford Station

22 days annual leave

Be in an excellent team

Be a part of a nationwide Car Dealership

Job Type: Full-time

Salary: £25395

Three shift patterns Monday to Friday (08.00-17.00, 08:30-17:30 & 09.00-18.00)

About Glyn Hopkin: Glyn Hopkin Group has grown to become one of the UK’s largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, London, Suffolk, Buckinghamshire and Bedfordshire where we work on behalf of the industry’s biggest manufacturers. They include Alpine, Dacia, MG, Nissan, Renault, Suzuki and Kia who we represent through the highest standards of customer service. For these leading brands we supply new & used cars including vans, we also support the Motability Scheme and Business and Fleet. We also provide service, repairs, parts, and accessories.

Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.

What could that potentially mean for you?:

Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that..

A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to £3,600 to its employees free of income tax.

In essence, you can be comforted by more security with the potential of earning additional bonuses up to £3,600 tax free, once employed for 12 months.