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These Terms and Conditions (“Terms”) describe the rights and responsibilities of you and us in relation to your purchase of a vehicle through this website. Please read them carefully as they represent a legally binding agreement between you and us (and the finance company if you buy on finance). Any purchase of a vehicle on this website is subject to these Terms. The contract between us is concluded in English.
Ordering your car online
On our website you can search our range of used vehicles. Once you have made your choice, you can pay for your car outright, or finance it by applying for a finance package online. You can part-exchange your existing vehicle and put the money towards the deposit for your new car.
There is also an option to reserve a car for up to 3 working days by paying a fully refundable deposit on it.
The consumer must be aged 18 or older and a UK resident to use the online purchasing facility with Glyn Hopkin Limited. The prices displayed on our site are inclusive of VAT.
At the beginning of the order process, you will be asked to confirm your preferred payment method (PCP, HP, Pay in Full, Reservation Fee). Once you have selected your car, you will then receive a quote based on your preferred payment method (but you can also choose to review quotes for other methods).
If you decide to proceed with your purchase and you have decided to pay in full, you will be asked to put in your personal and payment card details to complete the process (see the ‘Paying in Full’ section below).
If you choose to purchase a vehicle and you have selected a finance option, you will be asked to complete a finance application online (see the ‘Buying with Finance’ section below).
If you decide to reserve a vehicle by paying a reservation fee, you will be asked to enter your personal and payment card details (see the ‘Paying a Reservation Fee’ section below).
If you would prefer not to use the online process but would still like to purchase one of the vehicles shown, please contact buy.online@glynhopkin.com for further assistance.
Buying with Finance
If you decide to place an order and buy on finance, you will be asked to enter your personal details and address, and then fill in a finance application online. You must be over 18 to apply for finance, and acceptance is subject to status. In some circumstances a guarantee may be needed.
When you click “submit application”, we send your information to Santander Consumer Finance via Codeweavers (our finance technology provider) who will review your eligibility for the finance package requested. As part of this review, the lender will carry out a credit check with a third party providers. Please note that if you apply for a finance package but are unsuccessful this may affect your credit rating and/or credit score. The same applies if your application is successful but we are unable to confirm your order, and you choose not to proceed with an alternative vehicle.
If your finance application has been successful you will be notified on screen, but please note that this does not mean that your order has been accepted. Your order merely constitutes an offer to enter into your chosen finance package, subject to these Terms and the terms of the finance agreement. Even if your finance application is approved, there may be circumstances in which we are unable to accept your order. If this is the case, we will inform you of this by email. This might be because the vehicle has already been sold, because we have identified an error in the price or description of the vehicle, because we are unable to meet a delivery deadline you have specified or because we suspect the transaction may be fraudulent.
If your application has not been successful, we will contact you offline verbally or in written form to notify you that your application has been declined and will seek alternative lenders.
We will be in touch with you by email or phone regarding the next steps required to complete your purchase. These steps will include signature of your finance agreement, proof of identity and address, payment of any deposit, and if applicable, arrangements regarding the part-exchange of your vehicle.
Once we and Santander Consumer Finance have confirmed acceptance of your offer, you will be sent an order confirmation by email. At that point a contract will be formed between you, us and Santander Consumer Finance for the finance and use of your new vehicle.
Our Financing Methods
If you exercise the right of withdrawal from a Santander Consumer Finance agreement the decision cannot be reversed. You cannot re-enter into the original credit agreement, and so must find alternative funding for the vehicle. Any Finance Deposit Allowance which you receive in connection with your purchase of the vehicle will become payable immediately to Glyn Hopkin Limited and the vehicle will remain the property of Glyn Hopkin Limited until this sum has been paid in full to Glyn Hopkin Limited. If you exercise the right of withdrawal as above, the vehicle will no longer be eligible for any free servicing offer, such offer being conditional upon the Santander Consumer Finance agreement being maintained by you through it’s term.
Paying in Full
If you decide to place an order and pay in full, you will be asked to enter your personal details, address and payment card information. When you click on “Submit Payment”, the full purchase price will be debited from your payment card immediately.
After placing an order, you will receive an email from us that acknowledges our receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the vehicle. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms all of the relevant details of your order (the "Order Confirmation"). The contract between you and us will only be formed when we send you the Order Confirmation. We will inform you of the next steps required to proceed to handover after the Order Confirmation, including arrangements regarding any part-exchange vehicle.
If we are unable to accept your order, we will inform you of this by email. This might be because the vehicle has already been sold, because we have identified an error in the price or description of the vehicle, because we are unable to meet a collection deadline you have specified, or because we suspect the transaction may be fraudulent. If we are unable to accept your order, we will refund your money in full as soon as possible, usually within 5-10 working days
Paying a Reservation Fee
If you choose to reserve a car by paying a reservation fee, you will be asked to enter your personal details, address and payment card information. When you click on “submit payment”, the amount of the reservation fee will be debited from your payment card immediately.
After paying a reservation fee, you will receive an email from us that acknowledges receipt. Please note that this does not mean that your reservation has been accepted. All reservations are subject to acceptance by us, as we need to check that the car has not already been sold or reserved by someone else. We will confirm our acceptance of your reservation by sending you a confirmation email (the "Reservation Confirmation").
Your vehicle will be reserved for 3 working days. We will be in contact with you to discuss the next steps required to complete your purchase.
If you decide not to purchase the vehicle, you can request a refund of the reservation fee at any time by contacting buy.online@glynhopkin.com. Your payment will be refunded in full, usually within 5-10 working days.
Changes to your order
If you wish to amend the order you have placed, please let us know as soon as possible by contacting us at buy.online@glynhopkin.com. At our discretion we may present you with a new order proposal accommodating the changes. This proposal will take account of any resulting changes to your finance package and delivery/collection date. If you choose to accept the new proposal, your previous order will be cancelled. If you do not communicate your acceptance of the new proposal to us within the required timeframe, we will continue to fulfil your original order.
Please note that we cannot agree to all requests for changes to vehicles. We will contact you to discuss possible options in these circumstances, but we will be entitled at our discretion to hold you to your original order.
Part Exchange
On our website you may obtain a valuation for your current vehicle by entering the registration number. The value of the vehicle may then be applied towards the deposit for the vehicle you are purchasing. If there is finance outstanding on your vehicle, we will settle this and any remaining value will be put towards your deposit. If the outstanding finance is more than the value of your car, you will need to settle it yourself before handover or pay the amount required to clear the negative equity.
You will need to hand over your part exchange vehicle on delivery or collection of your new car. At the same time, you must give us the logbook (V5 registration certificate), service history, MOT certificate (if applicable) and all sets of keys. When you hand over your vehicle, the title to it will pass to us.
Our representative will inspect the vehicle before handover. If the condition, mileage or other valuation parameter of the vehicle is not as described by you upon valuation, we will have the right to adjust the value of the vehicle. If this results in a deficit of the amount due to us for your new vehicle, you will be required to make up the shortfall before your new vehicle is handed over to you. We will discuss available options, which may include payment by debit or credit card, or adding the shortfall to your finance (if applicable)
Collection
During the online order process, you will be asked to choose how you would like to receive your vehicle. You will be given the following options:
Costs and lead-in times will be displayed for each option. These are estimated lead-in times only and we cannot promise to have the car ready within those timeframes. The actual collection or delivery date will be confirmed by email or telephone.
Handover
At handover all vehicle documentation must be current and correct in line with the previous statement (Part Exchange) to avoid having to abort and reschedule the handover appointment.
Your Account and Security
Your account You have the option to set up an account on our service if you are buying on finance (“My Account”). This will allow you to access and/or change your saved vehicle and/or finance configurations and update or change your personal details. Where you create an account, you will be asked to provide an email address and password. You may also set up an account with us using your log-in details from third-party services approved by us (e.g. Facebook and Google) and you give us permission to access and use your information from that service as permitted by that service.
We will use the information provided in accordance with the Privacy Policy: https://www.glynhopkin.com/site/privacy-and-legal/
In all cases, you are responsible for your account, including making sure that your details are correct and kept up-to-date and ensuring that your password is secure. You are also responsible for all activity that takes place on your account. You must not share your account with any other person.
Payments
Payments are processed securely by our payment processor partner, Stripe (and its global affiliates). If you are paying in full, or paying a reservation fee, you will need to enter your debit or credit card information. Stripe accepts Visa, Mastercard and American Express. You warrant that you have appropriate authority to use the payment card details which you enter. By entering your debit or credit card information, you agree to use of that information by Stripe for the purpose of paying the amount due and processing your payment.
Alternatively, you can use the EU’s online dispute resolution platform to make a complaint and have it resolved by an independent dispute resolution body. Please click on this link for further information: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Privacy policy
https://www.glynhopkin.com/site/privacy-and-legal/
Other Legal Terms.
We will not be liable to you if any failure or delay in our performance under these Terms is caused by circumstances beyond our reasonable control (such as acts of God, war, terrorism or industrial action). No other person has any right to enforce any of these Terms. Any waiver of any provision of the Terms will be effective only if in writing and signed by us. Each of the paragraphs in these Terms operates separately. If any courts or relevant authority decide that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. Any rights not expressly granted herein are reserved.
These Terms and your use of the Service, including any dispute or claim (whether in contract, tort or otherwise) arising out of or in connection with them, will be governed by English law. We both agree that the courts of England and Wales shall have exclusive jurisdiction over any such dispute or claim. However, we acknowledge that in certain cases, if you are purchasing as a consumer, applicable law may allow you to bring a claim (or be sued) in your own jurisdiction.