Suzuki has been recognised by the latest UK Customer Satisfaction Index as the ‘most improved organisation’. A national measure across the country, the research asks over 10,000 consumers to rate their experiences of dealing with more than 200 different companies across 13 sectors, including brands in the motoring industry.
Compared to the same study in July 2015, Suzuki has increased by 9.1 points to give a total score of 82.4, which saw the brand climb to 27th place overall. The year-on-year increase in the number of points was greater than any of the other 226 companies, and the biggest improvement out of all of the 24 car manufacturers that took part in the study.
This significant jump in ranking has been aided by the launch of the nationwide Suzuki Service Promise initiative last summer. It is designed to ensure that vehicle owners receive a consistently high standard of care across its entire network of Service dealers when they take the car for routine servicing and repair.
Dennis Houston, Aftersales Director at Suzuki GB, PLC, said: “We are delighted with the results shown in the Customer Satisfaction Index and this clearly reflects our ongoing investment and the great lengths that Suzuki goes to in order to ensure that every motorist receives the very highest level of service. We will continue to strive for better scores in 2017.”
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