Renault | South East England | Glyn Hopkin
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Here is some of the great feedback we have received from our Renault customers. Please use the contact buttons above to tell us about your experience with us - whether good or bad, we want to know.

''Fantastic customer service from Jake , the new salesman at Renault Colchester. He was very friendly, professional and keen to help me choose my next car. He wasn't at all pushy , unlike some salesman at other companies, and when he didn't know the answer to a question, was happy to go and ask another colleague for help. He took us out on a test drive and chose a really good route so that I could see how the car performed in different situations. The ordering of my new car was very efficient and I was able to collect it much sooner than I had imagined, along with a bunch of flowers and a box of chocolates which Jake had very kindly bought me to celebrate getting my new car. I am absolutely delighted with my new Captur and have been very impressed with the customer care I have received from Jake since buying it. The other staff I dealt with during my new car purchase, Dan and Gary were also very friendly, knowledgeable and professional. I would highly recommend Glyn Hopkin Colchester.''

Mrs Peters, 02/06/2017 - Renault Colchester

''We are delighted with our Renault Kadjar. Massive compliments to the Salesman Richard Smith, his relaxed sales technique was perfect for us, he really did go the extra mile.''

Mr H,

Renault St Albans

"I received an excellent service from Mr. David Fayenuwo the Service Manager of Glyn Hopkin Ltd Renault & Dacia at St Albans. He accommodated my request on a very short notice. I did not even mind coming a long way even though there is a Renault garage nearby as David was so helpful and I felt well looked after. Would rate customer service from 1-10 to 10 stars. His highly recommend :)"

Michelle Galindon, 17/05/2017
Renault/Dacia St Albans
"We would like to thank Darren Terry for the way in which he dealt with us when we bought our new car. He was polite and friendly, explained everything very well and answered all questions. We had two useful test drives and the sales experience was comfortable and unhurried."

Nigel, 22 April 2017
Renault Chelmsford
"Great service where Jack Wheeler was very helpful, knowledgeable and reliable. His sales skills convinced me to get the Renault Megane. The after sales service from Jack Wheeler is efficient and prompt. Many thanks"

Janice Alphonse-Sivas, 15 April 2017
Renault Chelmsford
"Jack and Adam thank you so very much for the excellent service we received from you when we purchased Doris our Dacia Duster on St Patrick day Friday 17th March. It was very exciting to pick up our new car from you, the level of service was second to none. I cannot wait to park my car up at my works depot and be the centre of attraction, I will not hesitate to recommend, your dealership and yourselves to people that ask where I purchased Doris from, many thanks again."

Mr Barnard, 19/03/2017
Renault/Dacia Chelmsford

"Dear Ricky, A message to say how very thrilled we are with our latest Renault car and a big THANK YOU to you for your excellent part in making it all happen. We hope your brilliant and cheerful personality, attention to detail and your superb efficiency will result in so many sales this year that you will be the TOP SALESMAN! Thank you again, Kindest Regards''

Francis & Francesca, 02/03/2017
Renault Colchester

''Quick, professional, satisfactory in every respect. Well done Rhys.''

Michael.D, 28/01/2017 Renault Chelmsford

''Very impressed with Glyn Hopkin Chelmsford, Rhys Greenwood very quick to respond to questions and excellent manner with customers. Had given up on Renault due to bad experience in other dealerships when looking to buy a Captur, in contrast experience with GH could not have been better!''

Mr Lucas, 12/11/2016
Renault Chelmsford
"Dear Mr Fayenuwo..My brother and I would like to express our grateful thanks for the courtesy and service we experienced from two members of staff within your Department on Monday, 3rd October. We were preparing to leave our hotel for our journey back to Somerset when we discovered the sump guard on my brother's Peugeot had been damaged and had dropped down on to the road. Not knowing where the local Peugeot dealer was, we chose Renault in the hope you would be able to help us and that is just what occurred! Your colleague, Sarah Fairwood, was extremely helpful and efficient, as was the Service Engineer (I'm afraid we did not get his name) who, after some small modification, was able to reattach the sump guard. Following which, we were able to continue our journey to Somerset safely. The two members of your staff who assisted us are a credit to your company"

Sally H, 30/10/2016
Renault St Albans
"Salesman Andy Gray was very patient and helped at every stage for me to achieve what I needed. He was not forceful, allowed me to choose and change my mind freely. Thank you."

Lesley Brady, 04/09/2016
Renault Chelmsford
''We are all very quick to complain but reluctant to praise, today I have had a service and first MOT on my van and I have only good to say about the service I have received for this garage, Samuel Hann has gone out of his way to help and look after us, (our other van was serviced three weeks ago) Our services were done and the vans returned back to us clean and tidy and on time. Cannot rate them high enough, I was greeted by a very pleasant man at reception as well.. keep up the good work.''

Mrs Rooney, 29/09/2016
Renault Colchester
''I would like to thank Renault Colchester for providing excellent customer buying experience. We had never previously considered buying a Renault but were so impressed with the young salesman Jack Clifford we initially spoke to we returned to subsequently purchase a Capture and are very pleased with our purchase. Gary the Manager is also to be commended on running a very friendly efficient sales team. A very positive experience we look forward to being a long term Renault customer.''

Sue Pretlove, 16.08.2016
Renault Colchester
"My wife's birthday was only a few days away and I really wanted to surprise her with a new car. I shopped around many places looking at various cars, but the New Renault Clio Dynamique S Nav was love at first sight. I was fairly certain my wife will love it too, but that was not the only reason I kept coming back to Glyn Hopkin branch at St Albans. Salesman Ross Lewis was the first person I met and his calm, confident and welcoming approach meant a lot to me and the most important part with Ross was that he knew his product and was not pushy. He steered with my choices explaining clearly about the car and options and quickly formulated a payment plan that suited me. He gave me a brilliant deal, saving me several thousand pounds by the end.
The overall presentation of show rooms was excellent and everyone at Glyn Hopkin who I came to contact with was friendly and willing to help. Ross kept his promises and I have bought cars many times before but I can clearly without any doubt share that this was my best experience. The car was delivered on time personally by Ross and I can't explain how happy my wife was. She is still hasn't gotten over it. We took the car to Southend-on-Sea with music on and it was a beautiful ride. We were amazed how fuel efficient the Clio was and how many features it has. My wife and my daughter love the car. I know who I am buying my next car from. We are not letting anyone else touch our car when it comes to servicing and repairs

To me trusting relationship and excellent after service is more important than anything else and will keep you coming back and Glyn Hopkin at St Albans have definitely earned that.

Thankyou so much Ross for helping me make it a special moment for my wife and family."

Saqlain and Arvina, 28 July 2016
Renault St. Albans

"Hello, I wanted to commend Oliver Kingsbury (of Glyn Hopkin Renault Chelmsford) for the customer service I received in March this year. He was professional yet down to earth and easy going. Talking to Oliver about car details, finances, etc. felt simple and easy, and he answered my questions thoroughly (which I had many, this being my first ever brand new car). The easiness and relax but professional manner was very important to me. I would like to point out I run my own business and talk to clients on daily basis, however personally I still find talking face-to-face/over the phone challenging and awkward, especially when I am the client/customer. Oliver was great at that and made no remarks to my awkwardness, which means a lot to me. To sum up, if it weren't for Oliver I would not have bought my fancy new Renault Captur from Glyn Hopkin. Please give Oliver a pay rise or a bonus or a fancy car he likes. thank you, Monika a recent customer of Glyn Hopkin Renault Chelmsford and a proud owner of Renault Captur"

Monika, 5 April 2016
Renault Chelmsford
"A big thank you to Dan Sleet for a very friendly transaction. Dan could not have been more helpful , very efficient and very knowledgeable and a real nice guy A credit to your sales team"

Terence Chandler, 31/05/2016
Renault Colchester

"Very pleased with the service and advice given by your advicer ( Immanuel Prodano ). Will be revisiting on Sunday. On Sunday 28/02 l returned to your Colchester branch along with my wife and daughter to have a look at a car i was interested in. I asked for Immanuel ,who had already got the car ready for a test drive, as he was brilliant on the Friday. Although we didn't purchase the car we test drove , we did buy a new Capture, after some great advice from Immanuel. We as a family were all impressed with the great customer service, knowledge and advice given by Immanuel, who was polite and patient the whole time we were there. (4 hours all in). Please pass on our thanks to Immanuel and all at Colchester branch."

Mr Godden, 29.02.2016
Renault Colchester

"Just wanted to say that I have purchased a Renault Capture today from your branch, and I found the staff to be excellent, from Tom who met us in the forecourt, to Adam the manager who pointed me in the direction of Jack who looked after me and spent time going through all the options and details. I couldn't be more pleased with the service that I have received and I hope that you are able to pass my gratitude on to them! a special thanks to Jack who whilst explaining the features of the car on the test drive also dealt brilliantly with my lack of sense of direction! I have had other experience of car purchases and can honestly say that this was a very pleasant surprise! I am really looking forward to getting my new car . Thank you again for exceptional service!"

Miss Simpson, 13/03/2016 Renault Chelmsford
"​Excellent service from Dan Sleet, from the moment we met and arranged a test drive to the moment we collected our new Captur. Very helpful and will certainly recommend to others. Thank you."

Mr Felgate, Renault Colchester
​"Thanks for a very positive and professional contact with sales exec Jack Wheeler. He was helpful and informative with the right balance of information and assistance for a customer on his first visit. I am considering my options but should I buy a Dacia Logan then I will be coming back to see him and hope to get the deal that I need. Many Thanks."

Mr Richardson, 11/02/2016
Renault Dacia Chelmsford.
"Excellent service experience, prompt diagnoses and speedy repair just before Christmas and a courtesy car available. Could not ask for more. Thank you Mark and Andy."

Mr Dixey, 04/01/2016
Renault Chelmsford
"Dealt with by Dan Sleet, and Gary Todd whom were both very helpful and professional."

Mr Keeble, 11.01.2016
Renault Colchester