Here is some of the great feedback we have received from our Renault customers. Please use the contact buttons above to tell us about your experience with us - whether good or bad, we want to know.
an excellent service from Mr. David Fayenuwo the Service Manager of Glyn Hopkin
Ltd Renault & Dacia at St Albans. He accommodated my request on a very
short notice. I did not even mind coming a long way even though there is a
Renault garage nearby as David was so helpful and I felt well looked after.
Would rate customer service from 1-10 to 10 stars. His highly recommend :)"
Michelle Galindon, 17/05/2017
Renault/Dacia St Albans
|"We would like to thank Darren Terry for the way in
which he dealt with us when we bought our new car. He was polite and friendly,
explained everything very well and answered all questions. We had two useful
test drives and the sales experience was comfortable and unhurried."
Nigel, 22 April 2017
|"Great service where Jack Wheeler was very helpful,
knowledgeable and reliable. His sales skills convinced me to get the Renault
Megane. The after sales service from Jack Wheeler is efficient and prompt. Many
Janice Alphonse-Sivas, 15 April 2017
|"Jack and Adam thank you so very much for the
excellent service we received from you when we purchased Doris our Dacia Duster
on St Patrick day Friday 17th March. It was very exciting to pick up our new car from you, the level of
service was second to none. I cannot wait to park my car up at my works depot
and be the centre of attraction, I will not hesitate to recommend, your
dealership and yourselves to people that ask where I purchased Doris from, many
Mr Barnard, 19/03/2017
|"Dear Ricky, A message to say how very thrilled we are
with our latest Renault car and a big
THANK YOU to you for your
excellent part in making it all happen. We hope your brilliant and cheerful
personality, attention to detail and your superb efficiency will result in so
many sales this year that you will be the TOP SALESMAN! Thank you again,
Francis & Francesca, 02/03/2017
|''Quick, professional, satisfactory in every respect.
Well done Rhys.''
Michael.D, 28/01/2017 Renault Chelmsford
|''Very impressed with Glyn Hopkin Chelmsford, Rhys
Greenwood very quick to respond to questions and excellent manner with
customers. Had given up on Renault due to bad experience in other dealerships
when looking to buy a Captur, in contrast experience with GH could not have
Mr Lucas, 12/11/2016
|"Dear Mr Fayenuwo..My brother and I would like to
express our grateful thanks for the courtesy and service we experienced from
two members of staff within your Department on Monday, 3rd October. We were
preparing to leave our hotel for our journey back to Somerset when we
discovered the sump guard on my brother's Peugeot had been damaged and had
dropped down on to the road. Not knowing where the local Peugeot dealer was, we
chose Renault in the hope you would be able to help us and that is just what
occurred! Your colleague, Sarah Fairwood, was extremely helpful and efficient,
as was the Service Engineer (I'm afraid we did not get his name) who, after
some small modification, was able to reattach the sump guard. Following which,
we were able to continue our journey to Somerset safely. The two members of
your staff who assisted us are a credit to your company"
Sally H, 30/10/2016
Renault St Albans
|"Salesman Andy Gray was very patient and helped at
every stage for me to achieve what I needed. He was not forceful, allowed me to
choose and change my mind freely. Thank you."
Lesley Brady, 04/09/2016
|''We are all very quick to complain but reluctant to
praise, today I have had a service and first MOT on my van and I have only good
to say about the service I have received for this garage, Samuel Hann has gone
out of his way to help and look after us, (our other van was serviced three
weeks ago) Our services were done and
the vans returned back to us clean and tidy and on time. Cannot rate them high
enough, I was greeted by a very pleasant man at reception as well.. keep up the
Mrs Rooney, 29/09/2016
|''I would like to thank Renault Colchester for providing
excellent customer buying experience. We had never previously considered buying
a Renault but were so impressed with the young salesman Jack Clifford we initially
spoke to we returned to subsequently purchase a Capture and are very pleased
with our purchase. Gary the Manager is also to be commended on running a very
friendly efficient sales team. A very positive experience we look forward to
being a long term Renault customer.''
Sue Pretlove, 16.08.2016
|"My wife's birthday was only a few days away and I really
wanted to surprise her with a new car. I shopped around many places
looking at various cars, but the New Renault Clio Dynamique S Nav was
love at first sight. I was fairly certain my wife will love it too, but
that was not the only reason I kept coming back to Glyn Hopkin branch
at St Albans. Salesman Ross Lewis was the first person I met and his
calm, confident and welcoming approach meant a lot to me and the most
important part with Ross was that he knew his product and was not pushy.
He steered with my choices explaining clearly about the car and options
and quickly formulated a payment plan that suited me. He gave me a
brilliant deal, saving me several thousand pounds by the end.
The overall presentation of show rooms was excellent and everyone at Glyn Hopkin who I came to contact with was friendly and willing to help. Ross kept his promises and I have bought cars many times before but I can clearly without any doubt share that this was my best experience. The car was delivered on time personally by Ross and I can't explain how happy my wife was. She is still hasn't gotten over it. We took the car to Southend-on-Sea with music on and it was a beautiful ride. We were amazed how fuel efficient the Clio was and how many features it has. My wife and my daughter love the car. I know who I am buying my next car from. We are not letting anyone else touch our car when it comes to servicing and repairs
To me trusting relationship and excellent after service is more important than anything else and will keep you coming back and Glyn Hopkin at St Albans have definitely earned that.
Thankyou so much Ross for helping me make it a special moment for my wife and family."
Saqlain and Arvina, 28 July 2016
|"Hello, I wanted to commend Oliver Kingsbury (of
Glyn Hopkin Renault Chelmsford) for the customer service I received in March
this year. He was professional yet down to earth and easy going. Talking to
Oliver about car details, finances, etc. felt simple and easy, and he answered
my questions thoroughly (which I had many, this being my first ever brand new
car). The easiness and relax but professional manner was very important to me.
I would like to point out I run my own business and talk to clients on daily
basis, however personally I still find talking face-to-face/over the phone
challenging and awkward, especially when I am the client/customer. Oliver was
great at that and made no remarks to my awkwardness, which means a lot to me.
To sum up, if it weren't for Oliver I would not have bought my fancy new
Renault Captur from Glyn Hopkin. Please give Oliver a pay rise or a bonus or a
fancy car he likes. thank you, Monika a recent customer of Glyn Hopkin Renault
Chelmsford and a proud owner of Renault Captur" |
Monika, 5 April 2016
|"A big thank you to Dan Sleet for a very friendly
transaction. Dan could not have been more helpful , very efficient and
very knowledgeable and a real
nice guy A credit to your sales
Terence Chandler, 31/05/2016
|"Very pleased with the service and advice given by your advicer ( Immanuel Prodano ). Will be revisiting on
Sunday. On Sunday 28/02 l returned to
your Colchester branch along with my wife and daughter to have a look at a car
i was interested in. I asked for Immanuel ,who had already got the car ready
for a test drive, as he was brilliant on the Friday. Although we didn't
purchase the car we test drove , we did
buy a new Capture, after some great
advice from Immanuel. We as a family were all impressed with the great customer
service, knowledge and advice given by Immanuel, who was polite and patient the
whole time we were there. (4 hours all in). Please pass on our thanks to
Immanuel and all at Colchester branch."
Mr Godden, 29.02.2016
|"Just wanted to say that I have purchased a Renault
Capture today from your branch, and I found the staff to be excellent, from Tom
who met us in the forecourt, to Adam the manager who pointed me in the
direction of Jack who looked after me and spent time going through all the
options and details. I couldn't be more pleased with the service that I have
received and I hope that you are able to
pass my gratitude on to them! a special thanks to Jack who whilst explaining
the features of the car on the test drive also dealt brilliantly with my lack
of sense of direction! I have had other
experience of car purchases and can honestly say that this was a very pleasant
surprise! I am really looking forward
to getting my new car . Thank you again for exceptional service!"
Miss Simpson, 13/03/2016 Renault Chelmsford
|"Excellent service from Dan Sleet, from the moment we met
and arranged a test drive to the moment we collected our new Captur. Very
helpful and will certainly recommend to others. Thank you."|
Mr Felgate, Renault Colchester
|"Thanks for a very positive and professional contact with
sales exec Jack Wheeler. He was helpful and informative with the right balance
of information and assistance for a customer on his first visit. I am
considering my options but should I buy a Dacia Logan then I will be coming
back to see him and hope to get the deal that I need. Many Thanks."|
Mr Richardson, 11/02/2016
Renault Dacia Chelmsford.
|"Excellent service experience, prompt diagnoses and
speedy repair just before Christmas and a courtesy car available. Could not ask
for more. Thank you Mark and Andy."
Mr Dixey, 04/01/2016
|"Dealt with by Dan Sleet, and Gary Todd whom were both very
helpful and professional."|
Mr Keeble, 11.01.2016