LATEST COVID-19 CUSTOMER UPDATE

Following the Government Announcement on Sunday 10th May which included updates on how the (COVID-19) lockdown will begin to be lifted, we have been working hard behind the scenes to prepare our dealerships for re-opening.

This includes stringent hygiene and social distancing measures put in place to protect both our staff and customers and to ensure our dealerships are as safe as possible for you to visit when we re-open.

We are currently working towards re-opening on Monday 1st June, subject to Government Advice, and we are looking forward to welcoming our customers back in to the business.

Upon your visit to a Glyn Hopkin dealership, please observe the social distancing markers and signs throughout our showrooms to ensure you play your part in helping us maintain a safe environment.

Like you would have already experienced in many shops and supermarkets, we will have similar hygiene protocols and these social distancing measures will remain in place for the foreseeable future.

IN THE MEANTIME - WE'RE HERE IF YOU NEED US

Until our showrooms re-open on Monday 1st June in line with Government guidance, we have colleagues available remotely to discuss your motoring needs and enquiries. If you should have any queries or questions about any existing orders or scheduled work, as well as any general enquiries, you can still contact us through the usual channels on our website or by selecting the relevant Brand, Location and department on our Dealer Locator Page and we will endeavour to reply to you as quickly as possible.

We hope to see you soon.

Stay Safe. Stay Alert. Stay Connected.

Please click the link below to see an example of what to expect upon your visit...

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​Frequently Asked Questions during COVID-19

Although our showrooms remain closed we have colleagues available remotely to discuss your motoring needs and enquiries. If you should you have any queries or questions about any existing orders or scheduled work, as well as any general enquiries, you can still contact us through the usual channels on our website or by selecting the relevant Brand, Location and department on our Dealer Locator Page and we will endeavour to reply to you as quickly as possible.

My local Glyn Hopkin dealership is temporarily closed. Can I still contact you?

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My local Glyn Hopkin dealership is temporarily closed. Can I still contact you?

Whilst our dealerships are temporarily closed, we have colleagues working remotely and available to discuss your motoring needs and enquiries. If you are concerned please contact us via our Website by selecting the relevant Brand, Location and department on our Dealer Locator Page and we will endeavour to reply to you as quickly as possible.

What happens if I have already ordered a vehicle?

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Our teams are working hard remotely to reach all our customers who have a vehicle on order. If you are concerned please contact us via our Website by selecting the relevant Brand, Location and department on our Dealer Locator Page and we will endeavour to reply to you as quickly as possible.


Aftersales FAQs & MOT Update

My vehicle's MOT is due. What should I do?

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To further help prevent the spread of coronavirus, The Department for Transport have announced that any cars and vans due for an MOT from 30th March 2020 will have their MOT extended by 6 months.

You do not need to do anything to extend your vehicle’s MOT expiry date if it’s on or after 30 March 2020.

However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

Your vehicle will be automatically given a 6-month MOT exemption.

This will extend your current MOT expiry date by 6 months.

Example: Your vehicle’s MOT was due to expire on 3 April 2020.

This will automatically be extended to 3 October 2020.

You will need to get your MOT by this date.

This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping.

If your vehicle tax is due, you can tax your vehicle as soon as your MOT due date has been updated.

If you are concerned please contact us via our Website by selecting the relevant Brand, Location and department on our Dealer Locator Page and we will endeavour to reply to you as quickly as possible.

What happens if I have a Service Appointment booked?

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Our dealerships are working hard remotely to reach all our customers with service appointments already booked. If you are concerned please contact us via our Website by selecting the relevant Brand, Location and department on our Dealer Locator Page and we will endeavour to reply to you as quickly as possible.

My booking has been cancelled; will I be rebooked as priority?

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We will be in contact with you once we reopen to rearrange your appointment to our earliest availability.   If you are concerned please contact us via our Website by selecting the relevant Brand, Location and department on our Dealer Locator Page and we will endeavour to reply to you as quickly as possible.

Our car is due a service, but we are unable to bring it to the workshop within the required time. Will our warranty be invalidated?

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All our manufacturers have informed us that the warranty period of vehicles is being reviewed under current conditions. Therefore, there has been a flexibility of rules so you will not be penalised for not servicing your vehicle within the schedules.

Our breakdown cover is renewed by Glyn Hopkin when I service my vehicle. What happens now?

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RAC have confirmed that all vehicles who are covered by their service will remain active until we reopen. If you are covered by another breakdown company, please contact the manufacturer customer service centre directly to enquire.

I have an issue with my vehicle but cannot bring it into the workshop, however my warranty is due to expire. What should I do?

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In the first instance, please call your breakdown cover. Alternatively, please contact the manufacturer customer service centre to raise your concern with them. Manufacturers have informed us that the warranty period of vehicles is under review, therefore due to the flexibility your repair will still be covered under the contracted warranty terms.


I need to tax my car but the MOT has expired & I can’t get the MOT done due to COVID-19, what shall I do?

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The Government has granted a six-month extension on the MOT's of all vehicles where the current test expired on or after 30 March 2020.

In order to get the official records for it updated you need to email covid19mot@dvsa.gov.uk, stating the date the MOT expires and the car’s registration number.

The Driver and Vehicle Standards Agency (DVSA) will then update the records for your car.

Once this has been done you will be able to tax your car online in the usual way.

You can check if the MOT has been extended at https://www.gov.uk/check-mot-history.

Finance FAQs

Can I delay my finance payments / have a payment holiday?

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The finance contract is between You and the relevant Finance provider. Glyn Hopkin have no access to these details due to customer confidentiality agreements. Please contact your finance provider to discuss this and to get more information. Below is a list of finance company contact details, if your finance company isn't listed here please contact us via our Website by selecting the relevant Brand, Location and department on our Dealer Locator Page and we will endeavour to reply to you as quickly as possible.

Supporting Customers: Finance Company Contact Details:
BrandWebsiteTelephone No
MGhttp://www.santanderconsumer.co.uk/coronavirus0800-0851759
Suzukihttps://www.blackhorse.co.uk/contact/Money-Worries0344-8240876
Mitsubishihttps://www.blackhorse.co.uk/contact03448-248828
Hondahttps://www.honda.co.uk/cars/new/finance.html03451288908
Kiahttps://www.kiafinance.co.uk/08000851925
Renaulthttps://www.renaultfinanceuk.com/0333 009 0233
FCAhttps://www.fcaautomotiveservices.co.uk/who-we-are/news/coronavirus-covid-19-update03445614738
Nissanhttps://www.nissanfinanceuk.com/online-accountN/A
Santanderhttp://www.santanderconsumer.co.uk/coronavirus0800-0851759
Evolution Financehttps://web.evolutionfunding.com/contact/01246 458 800
Blue Motor Financehttps://bluemotorfinance.co.uk/ContactUs0203-0059330

What do I do if I my PCP agreement is due to end?

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Your finance company will have a dedicated team working remotely with customers to help and advise on end of contracts. Below is a list of finance company contact details, if your finance company isn't listed here please contact us via our Website by selecting the relevant Brand, Location and department on our Dealer Locator Page and we will endeavour to reply to you as quickly as possible.

What if I lose my job or I am no longer able to make my payments?

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The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below.

What if I have a new claim or one outstanding with GAP or Tyre or Alloy Wheel Insurance?

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If you have a new or ongoing claim please contact Premia Solutions via their website: https://www.premiasolutions.com/

For policyholders, we have published specific advice on our website and will continue to update it as the situation develops: https://www.premiasolutions.com/News/17

Motability FAQs

As we are unable to accept any orders, some of the latest prices for the Motability Scheme will not be launched as usual on 1 April 2020. We are monitoring the situation and will advise when this changes. We still have a number of offers available which you can view here

My Motability lease expires in the next three months, what will happen if I can’t place an application for a new car?

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As a valued Motability Customer, we know you are going through a time of great uncertainty and worry. Keeping you mobile is our utmost priority. Following the Government’s latest announcement instructing the closure of dealerships, Motability will automatically apply a six month lease extension to customers who are approaching the end of their lease. There is no need to contact us, as Motability will automatically extend your lease and you will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period.

I have placed an application; will the handover of my car go ahead?

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Following the Government’s latest announcement, our network of dealerships has been forced to temporarily close to protect the health of our employees and local community. If you are currently already a customer with a car on the Scheme your lease will automatically be extended for a further six months and you will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. If Government advice changes and our dealerships re-open earlier than this, then you can contact us at this time to arrange an earlier handover.

If you are not currently a customer on the Scheme and are waiting for your first car to be delivered, unfortunately this will now be delayed until the dealerships are able to open again. We appreciate that this might be difficult for you, however we are not able to hand over any new cars at this time. Unfortunately, we are not able to arrange for any cars to be delivered either.

I was in the process of choosing my first car on the Motability Scheme but had not yet placed an application, can I still go ahead?

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Unfortunately, due to the Government advice, Motability are unable to take applications for a new car at this time. We hope that you are able to stay mobile using your existing method of transport during this time and hope that we can welcome you as a customer later in the year.

I do not want to place a renewal Motability Application; how do I hand my car back?

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If you plan to leave the Scheme at the end of your lease, please contact Motability on 0300 456 4566 so they can discuss arrangements.

What will happen with my Good Condition Bonus?

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Motability are planning to pay the Good Condition Bonus on the original lease end date for your car. However, they are currently working to make this process possible remotely. This may mean that your cheque may take a little longer than it otherwise would. Please do not contact Motability, unless it is at least two months after your Good Condition Bonus was due and you have still not received your cheque.

What will happen with Advance Payments on the Motability Scheme?

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If you have already placed an application the price you agreed with the dealership will be the price you pay when the car is able to be delivered.

Why can’t I find the latest prices or search for vehicles currently available on the Motability Scheme?

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As we are unable to accept any orders, some of the latest prices for the Motability Scheme have not been launched as usual. We are monitoring the situation and will advise when this changes. We still have a number of offers available which you can view here: https://www.glynhopkin.com/motability/search-by-manufacturer/


My usual driver is not able to drive me at the moment, can I add a new driver?

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As we are unable to accept any orders, some of the latest prices for the Motability Scheme will not be launched as usual on 1 April 2020. We are monitoring the situation and will advise when this changes. We still have a number of offers available which you can view here: https://www.glynhopkin.com/motability/search-by-manufacturer/